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Titre :
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Performance indicators for water supply services
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Auteurs :
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H. Alegre ;
W. Hirnir ;
J. Baptista ;
R. Parena
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Type de document :
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ouvrage
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Editeur :
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London, GBR : IWA Publishing, 2000
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Collection :
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Manual of best practice
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ISBN/ISSN/EAN :
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978-1-900222-27-3
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Format :
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146 p.
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Note générale :
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1 CD ROM d'accompagnement
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Langues:
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= Anglais
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Catégories :
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EAU POTABLE
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Mots-clés:
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EAU POTABLE
;
RESEAU DE DISTRIBUTION D'EAU
;
LOGICIEL
;
PERFORMANCE
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Résumé :
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This publication provides guidelines for the establishment of amanagement tool for the water supply utilities based on the use of performance indicators. It comprises the text and a CD-ROM with the software SIGMA Lite, which incorporates the performance indicators assessment system. The focus is on those performance indicators considered to be the most relevant for the majority of water utilities, to be used on a routine basis at senior management level. A comprehensive Appendix is included which contains the specifications of each parameter required to assess the performance indicators. It serves as a guide for the creation of an information system for performance indicators assessment and to support audit trails.
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