Résumé :
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Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: Managing organisational and cultural change ; Knowledge management ; Service knowledge management system ; Methods, practices and tools ; Measurement and control ; Companion best practices.
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